I was contacted by this service provider after posting an ad on GAWIN which I have been using with excellent results since moving to Manila from Hong Kong several months ago. I selected this company for the reviews and sent an SMS outlining my needs and expectations. The first reply I received was a long list with the title NOT INCLUDED. No thank you for contacting us, no personal message, nothing........ I then asked what was included and was sent a SCOPE OF WORK and told to reply APPROVED with my address to proceed. I replied saying that I dont need dry wall and ceiling cleaning cleaning but would appreciate help with simple rearranging of my closets (ie folding clothes) I was sent a curt reply to say "arranging of closet" not included. This company is completely not flexible with a complete disregard to the individual needs of the customer. Not one of my requests were entertained, I felt it was their way or nothing at all. I am shocked and dumbfounded by the customer service of this company. I run two companies in Hong Kong and our customer needs are paramount to the success of the business. Not even in Europe where workers are bound by union laws of what can and cannot be done have I encountered such a poor customer service experience. I am not even sure why they bother being in the service industry.